Jimmy Stewart Essay Example | Topics and Well Written Essays - 250 words

Jimmy Stewart - Essay Example He won Oscars for his wonderful performance in â€Å"Mr. Smith Goes to Washington† (1939) and â€Å"The Philadelphia Story† in 1940. He served as a combat pilot during World War II and came back with more spirits and enthusiasm to break his own previous records. He starred in â€Å"It’s a wonderful life† in 1946 which became his reason for endless fame (Laufenberg, 2005 p 847). Jimmy Stewart had the personality which inspired me the most. The traits he portrayed in his roles, the passion, enthusiasm, zeal, quest for knowledge, ambitious personality and moral values are some of the factors that involved viewers in his role. He represented the kind of moral character which, if adopted, may change individualistic approach and further improve the society. The thoughts and feelings before taking any step and making any decision that is portrayed by him inspire the perceptions of the viewer. He was not fond of glamour but performed in movies the way he really was. This natural style is also a positive and unique trait in his character. Knowing his unique personality traits, I am much fond of his movies and gathering information about his

Final Exam Paper Essay Example | Topics and Well Written Essays - 750 words

Final Exam Paper - Essay Example It also gives the impression of a performance within a performance, as he moves from frame to frame. The relationship between Alfredo and the boy Toto is the central theme of the film. The two actors act and react with each other, and the boy provokes the old man in various ways, so that he becomes cross at first, and impatient. Over time he mellows, however, and there are many camera shots of the two of them together, the boy in Alfredo’s lap, or on the handlebars of his bicycle, as if the little boy is in the shadow of his protective grandfather figure. At the time when Toto grows up and leaves his mentor, the old man has become weak, and the young man has become strong, reversing the relationship in a poignant way. Salvatore is first seen in the city behind the windscreen of his car, which puts his face in a wide angle frame. After that he goes to his bedroom and looks out through a window, which makes the frame tall and narrow. When the flashback to his village begins, it shows the dusty scene through the square opening of the bell tower, as if the eye of memory looks out from a small space into the wider world. The child Toto is shown clutching scraps of film in his hands through the frame of an internal window. The adolescent Salvatore looks up at Elena’s window with longing, and his first kiss takes place in the same small projection box in which he learned about love. The message here is that life comes through the window of the cinema screen, and this is made most clearly of all in the long scene where Salvatore watches the collage of screen kisses that Alfredo has left to him. This arouses Salvatore’s affective memory, reminding him of the impoverished childhood that he had, and the longing to grow up and escape from the constraints of his village to experience love and real life in the world beyond. Part Two The character of Rick in Casablanca is quite similar to the character of Alfredo, in some ways. He is portrayed as a somewh at distant and unfeeling person, hiding under his hat and smoking quietly so that no-one can guess what he is thinking. He is at home in the dark night club scenes, with shady characters and this is conveyed by the dim lighting of Rick’s cafe. The skill of the director is evident in the way that the audience is at first led to believe he is a bad character, always in the shadows but in the end the farewell scene shows that his gloom is because of sadness at the loss of his love, and he really is a noble character. Like Alfredo, Rick needs the presence of a completely different person to bring out his true nature. The female lead character is often shown in close-up and her acting is expressive. She reacts to Rick’s enigmatic silences with passionate looks, and provides the other side of the story that Rick is not telling anybody. There is a whole back story that only gradually is revealed. Ingrid Bergman has is open and sympathetic, where Humphrey Bogart is cynical and deceptive. Both films show how opposites attract, and enhance each other, but there is an element of nostalgia about them, since separation is the only way that they can live their lives. In both films kisses are the force that heals their pain. In Casablanca Rick and Ilsa’s bittersweet kiss is not a standard happy ending, because there are too many obstacles in the way for them to be together, especially Ilsa’s husband. In Cinema Paradiso the collage of kisses are like an intense reminder of all that is most

Girl by Jamacia Kincaid Essay Example for Free

Girl by Jamacia Kincaid Essay I read Girl first and I felt that the mother as a nagging soul who was hard on her daughter. I thought that the advice that she gave her was useful in her culture, yet she just gave her so much information at once. I believed that the mother was pushing her daughter toward becoming a bad person because she kept repeating that she knew her daughter would become a slut. People will live up to the standards that are expected of them, and I worried that the character would finally become a slut since her mother felt she would become one. However, when I listened to the monologue, I was shocked. I realized that it was humorous and tongue in cheek. It was a much better piece when I heard it read aloud. B. The mother is wanting to make sure that her daughter is well prepared for life, and she is convinced that the daughter will not figure out what to do in life if she does not tell her time and time again. This allows the mother the sense of being important to her daughter. The daughter is typical of young people in that she is only half listening. She is thinking â€Å"Here we go again. † I feel that she sees her mother as a nagging person even though she loves her. References Kincaid, J. Girl. Turkshead Review. Retrieved October 2, 2008 from http://wwwlturksheadreview. com/library/texts/kincaid-girl. html.

London - Poetry Analysis :: essays research papers

In this poem, Blake is trying to dispel the myth of grandeur and glory associated with London and to show the 'real' people of London and how they felt. London was seen and portrayed as a powerful and wonderful city where the wealthy lived and socialised. However, Blake knew that London was really a dirty, depressing and poverty-stricken city filled with slums and the homeless and chronically sick. To reveal the truth, Blake combines description of people and places with the thoughts and emotions of the people. For example, the second stanza says:"In every cry of every Man,In every Infants cry of fear,In every voice: in every ban,The mind forg'd manacles I hear"Blake combines the descriptions of the crying baby and man with the observation that the people oppress their hopes and dreams, figuratively 'chaining up their minds' because they know that they will never be able to achieve their dreams. Another Example is in the third stanza when Blake describes the crying chimney -sweep and then the "blackning church", but is really saying that the church does not want to dirty its hands by helping the soot-covered [black] chimney sweep. Therefore, a "blackning church" is one that helps the common, dirty people, and Blake says that "every blackning church appalls", showing that the aristocracy and those in positions of power did not want the church that they supported associating with the common people.Throughout the poem, Blake uses fairly simple language, punctuated with the occasional obscure word, but generally the more common words, probably to appeal to the common people who he was supporting through this poem.In writing this poem, Blake is trying to make the reader understand the truth about London and understand about the 'real' people, and he is also encouraging the church, and the aristocracy to help the common people and to support them instead of pushing them away and disregarding them.

How effective was Richard III as a king from 1483 †1485? Essay

At first, to associate Richard II with effectiveness seems an odd thing to do. He is a king with one of the shortest reigns in English history. He came to a violent end and his death was not only the end of the Yorkist dynasty, but also an end to the male line of the Plantagenet dynasty that had been on the throne since Henry VI in 1154. Richard III has always been one of the better-known losers of history, with an appalling reputation for excessive ambition and ruthlessness. He was also in the only king to die in battle with the exception of Harold II (Godwinsson) in 1066. On the other hand, there is some evidence of his being an effective monarch. He was an active and hardworking king who wanted to se his ideas firmly established across England. He was also a pious man with a well-used book of hours. He had ability as a soldier and administrator. He also courted popularity by many means. He was dedicated to the promotion of justice, especially for the poor. This was shown in a proclamation issued in Kent following the 1483 rebellion, â€Å"the king’s highness is fully determined to see due administration of justice throughout his realm†¦and to reform, punish and subdue all extortions and oppressions the same.† In addition to the proclamation, Richard also showed his desire to enforce law and order with equality by supplications. This meant access to law was opened up to people who could previously not afford it. Richard’s first act as king was to deliver a strict lecture to his judges in Westminster Hall on the impartial administration of justice for all his subjects. Another way of improving his popularity was to abolish benevolences, which had been greatly resented during Edward IV’s reign. This began to happen when, after his coronation, he went on progress around and made a point of declining benevolences offered to him, stating that he would not practice the extortions of his brother’s reign. The official abolition occurred in 1484. He also established the College of Arms in 1484 and transferred Henry VI’s remains to Windsor, a political gesture, showing that he was respectful towards the dead. Although Richard III had a fairly narrow power base, he did use patronage effectively, especially towards the nobility. This can be shown by his generosity to the duke of Norfolk. His rewards included his duchy, his share of the Mowbray inheritance and the estates of the earl of Oxford. Another nobleman who benefited from Richard’s patronage was the duke of Buckingham, who was amply rewarded for his involvement in Richard’s usurpation, receiving the constableship of England among other things. Richard III showed his courage and his ability to use his powers as king in the speed of his suppression of the 1483 rebellion. The uprising occurred in October in the counties south of the Thames, led by former servants of Edward IV. The duke of Buckingham joined it at a later stage. Large parts of the south were rebelling for over a month, but although the rebellion was serious and threatening, it failed. This was largely due to Richard’s vigilance and effective use of spies. He used the duke of Norfolk to crush the rebels in the South East, and concentrated his own efforts effectively against Buckingham. Due to a combination of Buckingham’s failure to raise support from his tenantry, an exceptional storm that kept him trapped in Wales and his betrayal in Shropshire, Buckingham was brought to Salisbury under Richard’s power and executed in December 1483. In two months the rebellion had been effectively quashed. An important measure of good kingship is the domestic government. Richard continued and developed the Yorkist system of government, including the chamber system begun by his brother, Edward IV. He continued the policy of recovering lapsed feudal dues and improved the Crown’s demesne through forfeiture. He was particularly vigilant in the promotion of law and order as explained previously, establishing the master of requests, John Harrington. He also established the Council of the North to fill the power vacuum he had left under his nephew, the earl of Lincoln. This meant that no one noble was given extreme power, thus limiting opposition to the crown. However, there is an equal amount of evidence suggesting that Richard III was an ineffective king. Although some aspects of his domestic government were strong, as explained in the previous paragraph, his foreign policy was largely unsuccessful. This is shown by the fact that Henry Tudor gained foreign backing to enable him to invade England in 1485. Part of Richard’s failure was due to bad luck. He had inherited a conflict with Scotland and strained relations with the French, as a result of the treaty of Arras in 1482. The situation was worsened after the death of Louis XI because a situation similar to that before Richard’s usurpation had arisen. The French Government did not want noblemen attempting usurpations after being in contact with Richard III, so shut down relations further. By making a truce with Brittany, Richard III suggested the possible renewal of the Triple Alliance and a possible English invasion to the French Government, which increased their hostilit y. Although Richard III continued and developed the chamber system that had proved so effective during Edward IV’s reign, however, his expenditure was greater than his income and he had growing financial problems by 1485. He was frequently accused of wasting the surplus gained in his predecessor’s reign, although Edward’s military expenses, his funeral and Richard’s own coronation, had considerably reduced it. By 1485 it was necessary for him to request loans from his greater subjects, which were largely not granted and deeply resented. There is also another side to the argument concerning the 1483 rebellion. Richard’s speedy reaction to the rebellion meant that a lot of the danger was reduced; however it did continue to have a detrimental effect on his authority and power-base throughout his reign. Many of the rebel leaders had escaped and crossed the channel to join Henry Tudor in Brittany forming a court in exile. This turned Henry Tudor into a more serious threat and lost Richard a great deal of support. The rebellion also signified the failure to project himself as Edward’s natural successor due to the high number of his brother’s servants who rebelled. Therefore he attempted to impose his rule upon the southern subjects by putting members of his northern retinue in positions of power in the South. This only served to increase resentment as the southern gentry felt these positions were rightly theirs. Only one member of the southern gentry fought with Richard III at the battle of Bosworth. Richard failed to swing the opinions of the â€Å"super-magnates† in his favour. These were a few very powerful men scattered around the country whose support really mattered. This can be shown with the earl of Northumberland. Although he was instrumental in Richard’s rise to power he wasn’t given power over the North as he had expected, and was under the control of the Council of the North chaired by the earl of Lincoln who was an outsider to northern affairs. Thomas Lord Stanley was also important by his ability to change sides at the most opportune moment. Due to Richard III’s failure to firmly secure Lord Stanley on his side, Stanley intervened at the battle of Bosworth at a crucial time against Richard and aided in his loss of the battle. Propaganda was another weak area of Richard’s kingship, which is demonstrated by the ineffectiveness of his 1484 act. This was meant to confirm the validity of Richard III’s claim to the throne and act as proclamation against Henry Tudor. This stated the marriage of Elizabeth Woodville and Edward IV was invalid; therefore any children were illegitimate; that the children of Clarence were debarred from the succession by his attainder; condemned the government of Edward IV due to the Woodville influence, described as harmful to English security, immoral and corrupt. Very few of Richard’s subjects believed the content of the proclamation and it did no good to Richard III’s popularity. Although some of the problems during Richard’s reign were doubtless caused by his personal mistakes almost all of them were reinforced by bad luck. For example, the breakdown of relations with France was already begun in Edward’s reign due to the bitterness caused by the terms of the Treaty of Arras. There is another argument that Richard III could never be a truly effective king due to the nature of his rise to power. This idea means that he was not ineffective because of his own personal abilities but his actions in 1483 meant he faced continual opposition from the day he seized power. Despite how historians have attempted to justify Richard’s usurpation, it was unique in the murder of his nephew’s, showing an extreme level of naked aggression, which shocked even the most hardened of hearts. Although all usurpations have a certain aspect of aggression and ambition, Richard alone isolated so many key groups and is essential the only failed, not establishing his dynasty successfully, usurpation in English history. The case against Richard III concerning the princes in the tower is extremely strong. The rumours concerning their death were politically harmful to Richard III and could easily be scotched by producing the Princes. However, Richard failed to ever offer any alternative evidence to their disappearance. His only counter-argument was under the pretext of protecting them, which did not satisfy his subjects. This lack of faith in Richard III led to the emergence of a Tudor-Woodville alliance as an alternative leadership. Many important members of the English gentry joined the Tudor-Woodville alliance, notably Buckingham when he joined the 1483 rebellion. More members of the gentry joined Henry Tudor in Brittany following the rebellion, as Richard did not succeed in executing the leading rebels. This led to the creation of an alternative court in Brittany allowing Henry Tudor to build up his support base and strengthen his position. Many contributing factors led to Richard II’s failure to widen his power-base. Although he had a very large retinue, who he relied on implicitly, it was too narrow a political base to be secure. This was partly due to Richard’s own personality; he was a suspicious man in general, generous to those who earned his trust, but unwilling to let many close to him. However it was also due to the hostility of a large portion of the population towards him. Richard was never popular in the south and many others could not overcome their personal worries about his self-serving ambition. This meant he was entrapped within the narrow base of his northern support. Although I have explained previously in this essay many ways in which Richard III attempted to win popularity, none seemed to work. The methods employed by Richard, when other kings in history had used them did succeed in gaining support, so it was not due to Richard’s own effectiveness or ineffectiveness. Again the opposition towards him appears to have been based on the events of 1483 where his actions were interpreted as desperate, ruthless and hypocritical. It was not only his supposed murder of his nephews that caused resentment, people in the City of London were also against his murder of Lord Hastings during his time as protector, and uproar was only prevented through the use of Richard’s retinue. Overall I believe that Richard III was ineffective as a monarch between 1483 and 1485. However, this is not wholly because of his individual character, but mainly the events and singularly ambitious nature of his usurpation that he could not conquer by any means. As A.R. Myers said in England and the Late Middle Ages â€Å"Had he come to the throne in the normal way, his ability†¦might have given him a long and successful reign. As it was†¦[his] qualities were not enough to overcome the formidable hostility to him.†

Third Conjugation -isc Infix Type Italian Verbs

As you have probably learned by now, one of the greatest challenges in learning Italian comes with irregular verbs: verbs that change root mid-way, that are irregular in one tense or two, or sometimes three, and verbs that act in an entirely independent manner—unfortunately, some of the most common verbs, including andare. With a bit of study, you will discern patterns and groupings in the world of irregular verbs and find a certain logic to it, and beauty, too. But there are some pesky verbs in the world of regular verbs as well, and a group that occupies a special place: they are verbs that end in -ire, and are indeed third conjugation Italian verbs, but they are noted for grafting to their root a little infix—-isc—in some of their tenses. These are known as third-conjugation -isco verbs, or -isc verbs in English. It is useful to learn how these verbs conjugate because they comprise a large and useful group. Among them are such common verbs as capire (to understand) and finire (to finish). Lets take a look at their conjugation in the present tense: Present Indicative of Finire and Capire io fin-isc-otu fin-isc-iegli fin-isc-enoi finiamo voi finite essi fin-isc-ono As you can see, the infix is inserted in all the singular persons and the third person plural. Apart from the infix, the endings are normal. The same for capire: io cap-isc-otu cap-isc-iegli cap-isc-enoi capiamovoi capiteessi cap-isc-ono In terms of pronunciation, remember that sc followed by a hard vowel such as o or a keeps a hard sound (think of a sk) and with a soft vowel, such as i and e, it takes on a soft sound (think of a sh). Present Subjunctive and Imperative In this group of verbs, we find the same infix in the present subjunctive tense and the present imperative tense, in the same pattern. In the present subjunctive che io fin-isc-ache tu fin-isc-ache egli fin-isc-ache noi finiamo che voi finiateche essi fin-isc-ano Same for capire: che io cap-isc-ache tu cap-isc-ache egli cap-isc-ache noi capiamo che voi capiateche essi cap-isc-ano In the present imperative (and exhorative), the second person singular and the third person plural take on the infix. fin-isc-i fin-isc-a finiamo finite fin-isc-ano cap-isc-i cap-isc-a capiamo capiate cap-isc-ano. Finisci di studiare!, for example. Finish studying! List of Useful -isco Verbs The list of verbs that take the -isc- infix and are conjugated the same as finire and capire is very rich and long—much longer in fact than the other group of third conjugation verbs. Among them is preferire. They are a mix of transitive and intransitive, and many of them also have a reflexive mode. Since there is no telltale way of simply eyeing an infinitive and knowing whether a verb is in this group, it is helpful to become familiar at least with the most useful ones and to see if any patterns in meaning can be derived: Abbellire - to make beautifulAbbruttire - to make ugly Abolire - to abolishAcquisire - to acquireAgire - to act/take actionAmmattire - to go crazyApprofondire - to deepen/go deeper into somethingArricchire - to enrich/become richAvvilire - to become dejectedCapire - to understandChiarire - to clarifyColpire - to strike/hit/impressConcepire - to conceiveContribuire - to contributeCostruire - to buildDefinire - to defineDigerire - to digestDimagrire - to lose weightDistribuire - to distributeEsaurire - to exhaustFallire - to failFavorire - to favorFerire - to injureGarantire - to guaranteeGioire - to rejoiceGuarire - to heal/get over an illnessImbestialire - to get angry like a beastImbruttire - to become uglyImpartire - to impart/teachImpaurire - to scare/frightenImpazzire - to go crazyImpigrire - to become lazyIncattivire - to become meanIncuriosire - to become curiousInfastidire - to botherInfreddolire - to become coldInnervosire - to become nervousIstruire - to teach/instructMarcir e - to rotObbedire - to obeyPerire - to die/perishPerquisire - to searchPreferire - to preferPresagire - to presageProibire - to prohibitRattristire - to become sad/make sadRestituire - to restitute/give backRetribuire - to compensate someone for somethingRimbambire - to become harebrained/go off ones rocker/lose ones witsRinverdire - to green/become green anewRipulire - to clean up againRisarcire - to reimburseRiunire - to reuniteSminuire - to diminishSnellire - to become thinSparire - to disappearSpedire - to shipStabilire - to establishStarnutire - to sneezeSvanire - to vanishStupire - to shock or surprise somebody/to be shocked or surprisedSubire - to suffer something/to endure/to be subject toTradire - to betrayUbbidire - to obeyUnire - to uniteZittire - to silence/hush/make somebody shut up Examples Io pulisco la casa. I clean the house. Preferisco il verde al giallo. I prefer green to yellow.Gli amici si uniscono in battaglia. The friends unite in battle. I bambini ubbidiscono. The children obey. Non voglio che lui ti tradisca. I dont want him to betray you. In primavera gli alberi si rinverdiscono. In spring the trees green anew.Ti imbestialisci spesso. You get furious often.Voglio che la professoressa mi chiarisca la lezione. I want the teacher to clarify the lesson for me.Tutti gli anni a Natale i miei nonni mi spediscono i regali. Every year at Christmas my grandparents send me gifts.Mi stupisco: pensavo di conoscerti. I am surprised: I thought I knew you.Oggi la prof distribuisce gli esami. Today the prof is handing out the tests.Sparisco per una settimana; devo lavorare. I am disappearing for a week: I need to work.Quando mi innamoro, rimbambisco. When I fall in love I turn harebrained. -isc or non-isc? Important tip #1: As you can see from the list above, many -isc verbs start with Latin suffixes (a, con, di, im, in, pre, rim, rin, ris) and many denote the ending of an action or the coming in and out of a state of being (turning color, for example, or changing mood). But certainly not all. Hence, important tip #2: If you look at the infinitive of an -ire verb in an Italian language dictionary (a good thing to have and to practice), it will tell you how to conjugate the first person present, hence you will know if it belongs in this group or not. If you look up pulire, it will say, io pulisco, tu pulisci, ecc. And it will usually say con mutamento di coniugazione, which means it has the mutation. That tells you what you need to know. Occasionally you will run into a verb of the third conjugation that can be conjugated with the -isc infix or, as the other group, without. Among these verbs are applaudire (to clap, to applaud), assorbire (to absorb), nutrire (to nourish), and inghiottire (to swallow). In some cases the -isc forms of those verbs have so fallen in disuse that some dictionaries do not include them at all in the -isc category nor do they give that form of conjugation as an option. They only include the verb if it is considered a full-fledged -isco verb. Treccani, the authority on all Italian grammar matters, will give you the option of usage only if both are acceptable and in use. Otherwise, it will indicate that the -isco form has fallen in disuse (in disuso) or is much less common (meno comune). Exercise Fill in with the right conjugation of the indicated verb, in the correct tense. Io ................... (capire) la lezione. Voglio che tu ....................... (capire) la lezione. I ragazzi non ........................... (capire) litaliano. ....................(Finire) i tuoi compiti, Paolo! Spero che mamma e papà  ....................... (finire) di mangiare presto. Non credo che Francesca .............................. (capire) la serietà   della situazione. Non penso che i ragazzi .................................(finire) la lezione prima delle 8. Ogni tanto quando gioca mio figlio ..................... (sparire). Spero che tu non ....................... (impazzire) con questa lezione! Adesso io ............................ (zittire) i ragazzi nel corridoio che fanno rumore.

Case Study on Otisline - Free Essay Example

Sample details Pages: 3 Words: 862 Downloads: 1 Date added: 2017/09/23 Category Advertising Essay Type Narrative essay Tags: Study Essay Did you like this example? Q1: Why did OTIS launch this project? Background: OTIS was a market leader in both the aspects of elevator industry i. e. sales and services. However, the services industry despite being very stable had become very competitive due to entrance of many small players since services involved higher margin on profits, which attracted many entrants in the field. An elevator service company would be typically invited on the basis of responsiveness, quality and price. OTIS was able to charge premium for its products because of its established name but it had to maintain the quality and customer satisfaction high to get new installation contracts (more sales) and service contracts. It all started for OTIS with a companywide cost reduction program in 1981. Key reasons for the program were: 1. A centralized customer service system was deemed desirable because getting new contracts would only be adjudged based on through responsive call-backs by the company. 2. Reduction of response t ime which only a centralized system would make possible to do. A centralized system would enable the company to accept calls even during non primetime. This didn’t work efficiently for the company through local answering services due to non alignment of interests. 3. Get timely feedbacks from the customers on service quality. 4. More aligned cost effective solution was needed. 5. The response on call-backs till now varied across locations and it was felt to make it more effective to enhance customer satisfaction, the company needed to be more effective across all locations. 6. Of the 2300 service mechanics employed by NAO in 1985, most handled both call-backs and preventive maintenance. According to NAO OTIS could save up to $5 million by reducing call-backs which centralized system could make possible achieve Q2: How was value created in this model? OTISLINE proved to be greatly beneficial to the company in terms of following value propositions- 1. Responsiveness: Fact : Reduced response time to up to 1 second, enabled component specific problems to be tackled and increased visibility of the company to end customers. Implication: The system not only improved and tracked the responsiveness to customer calls, but also provided reports of response-time tatistics that could be reviewed with customers. The company could therefore start offering a guaranteed response time to customers because of OTISLINE’s capabilities. 2. Communication: Fact: Quality of services also improved owing to centralization of the system. This was made possible through centralized records accessible to all, hence improving overall efficiency of the system. Implication: Not only it improved communication between the customers and manufacturer, but it also provided the sales and service department with an effective submission of various reports to the management. . Reliability of data: Fact: Standardization of procedures through efficient data management. This enabled tre nd analysis for flawed designs of products and corrective mechanisms to tackle it in advance. Integration of services enabled management to be able to handle and monitor the system in a better way and work to make it more reliable. Implication: Reliability data could be used by management to allocate resources to locations with recurring problems. Engineering could also investigate trends that could be an indicator of flawed design or problem. 4. Customer Satisfactions: All the above lead to greater customer satisfaction and thus improved company’s reputation in services. Also it empowered Otis to compete with independent competitors. Q2: What adjustments in the organization were needed to accommodate OTISLINE? In order that OTISLINE proves to be a good fit satisfying strategic need and delivering successful outcomes, the critical thing is to have an appropriate infrastructure and to employ a good implementation process. One of the very important ways to provide this envir onment is by transforming the organizational structure from a decentralized one to a centralized centre. This transformation is bound to have a positive effect on performance, but at the same time it would bring a variety of negative effects on many peoples jobs. Otis had to move from a highly decentralized handling of elevator service, controlled by the field office managers, to a highly centralized approach. Many of the immediate and future benefits of OTISLINE follow from this radical change, which was not just a redesign of the business process of dispatching, but a transformation of managerial control within the firm. Centralized handling of services mean, replacing local dispatchers with new ones at the central site. For mechanics, the improved dispatching will make their lives better in some ways, but it will also subject their performance to greater monitoring. Also, field office managers may find themselves bypassed as service data would directly flow to corporate hea dquarters, which will start to liaise in local service operations. So, the consequences for people in the organization are going to be very mixed. Also, some changes have to be introduced both on technical front also. This changes involve migration of one computer platform to other; including IBM 3083 replacing IBM 370/158, change in programming requirements, change in functionality of jobs, which could possibly leave certain professionals obsolete in new environment. In short, we can conclude on the cultural front, the major changes involve shifting of resources to establish new helpful systems rather than application development resources to automate old manual procedures. The organization is changing the way it required its employees to do business. Don’t waste time! Our writers will create an original "Case Study on Otisline" essay for you Create order